Which model of hearing aid do you have?

Learn how to find your hearing aid model

Edge AI

AI and personal health monitoring technology

Unrivaled sound quality

Long-lasting rechargeable options

Future-forward connectivity with ALL-NEW Bluetooth® Low Energy (LE) Audio streaming protocol

Uses the My Starkey app

Genesis AI

AI and personal health monitoring technology

True-to-life sound quality

Long-lasting rechargeable options

Bluetooth streaming from compatible accessories and smartphones

Uses the My Starkey app

Evolv AI

AI and health tracking technology

Rechargeable battery

Bluetooth streaming from compatible accessories and smartphones

Uses the Thrive app

Still need help?

Are you a Veteran looking
for technical support?

Please call: 1-800-211-7789

Starkey hearing aid wearer
looking for technical support?

Please call: 1-866-637-9243

How to find your hearing aid model

Learn how to identify which hearing aid model you have.

Look in your app

Starkey apps display our hearing aid model name and number in the app or device settings menu.

My Starkey

My Starkey App > My hearing > My settings > About my hearing aids

Note: You will see the hearing aid model and serial numbers

Thrive

Thrive App > Menu > Device Settings > About My Devices

Note: You will see the hearing aid model and serial numbers

Look in your phone

Your hearing aid model name is displayed in your phone’s settings. Your phone settings may appear different than shown.

iPhone

iPhone Settings > Accessibility > Hearing Devices

Note: You will see the model info

Android

Settings > Connections > Bluetooth > Tap Hearing Aids > Confirm Pairing

Note: Android will only show the hearing aid name. Device information is only available within the app or on the hearing aid itself.

Look at the back of your hearing aid

Behind-the-Ear and Receiver-In-Canal show product name and model on the back side of the device. Custom hearing aids only show the serial number.

Behind-the-Ear

Receiver-in-Canal